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Dear Ben,
Each issue of Give & Take e-zine features
tips, articles and resources to guide business owners
and Lightworkers to success, now! Please feel free
to share this e-zine with your fellow entrepreneurs!
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Do you hear what I hear?
"The greatest gift we can give one another
is
rapt attention." 1
As a business owner your lifeblood is your
client base. Yet how often do you "gift" your clients
with rapt attention?
For that matter, how
often do you receive rapt attention? Have you
commented that a new acquaintance is such a great
conversationalist, only to realize later that they are
actually a great listener?
Successful entrepreneurs honor their clients
by practicing active listening. Here are some
tips on how to be a better listener, and hence, a
more successful business person:
Wait at the end of a sentence or flow of
sentences. Is your client through speaking? Really?
What might come to them if you gave them an
additional five seconds to reflect, to hear the words
they just said? This skill is easy sometimes, not so
other times, and is always of value to your client!
Listen for what is NOT being said. Words
left unsaid can be very enlightening. Notice when a
client tap-dances around a question. If appropriate,
ask if this is a topic they wish to examine.
Listen for what seems out of the ordinary in
a client’s words or tone. How your client speaks can
be very revealing. Be willing to check in, and reflect
what you are inferring from their tone, always with
the client’s best interests in mind.
Follow your client’s agenda. This means
putting a temporary hold on your idea for the perfect
solution, and instead following the direction chosen
by your client.
Accept and reinforce your client’s feelings,
perceptions, concerns and beliefs. By doing so you
honor your client as the source for what is best for
them. Be aware of judgment creeping into your tone
or words.
While active listening requires real discipline and
focus, the rewards it brings to your clients and to
you are substantial and invaluable. In a very real
sense it is true - the greatest gift we can give
anyone, is rapt attention.
I invite you to join me each month for an insightful
and fun discussion related to building your business.
Please feel free to forward my e-zine to friends and
colleagues you feel may benefit.
In June I will offer "Five tips to keep your
clients coming back!"
Till next time,
Blessings & Light
Anne Kelly
Lightworkers' Coach & Retreat Leader
Footnote:
1Sue Atchley Ebaugh
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Business Refreshment
Retreats
Spend a day renewing your connection with your
business.
Get Clear on where you have been, where
you are and where you want to grow your business.
Get Juiced on the passionate dream you had
when first starting out. Open to the message that
prosperity and self-honoring values ARE compatible!
Get Ready to Intention and Create the
business you will love a year, three years and five
years down the road.
Discover:
- Who is your ideal client and how can you
market directly to them?
- What are you overlooking when it comes to
growing your business?
- How can you offer only those services that
you LOVE providing?
Enjoy a gorgeous and intimate wooded retreat site
near Berkeley Springs, WV. (60 miles from
Frederick, MD; 98 miles from Wash, DC; 100 miles
from Harrisburg, PA).
Sat, May 20, 2006 (5 spaces left)
Sat, Jul 22, 2006
Sat, Sept 30, 2006
Sat, Nov 4, 2006
10:00 a.m. to 4:00 p.m.
$99 per person.
For more information and to register, visit
www.A
NewLeafCoaching.com
Private retreats available, 5 person minimum.
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Events: Anne will appear at the following
expos!
Wise Women FestivALL
Mind, Body, Spirit Fun for the Whole Family!
Saturday, May 13, 2006
10 AM-7 PM
Unity of Fairfax Church
2854 Hunter Mill Rd., Oakton, VA
Celebration of Life! Expo
Holistic Expo and Conference
Sat & Sun, August 12 & 13, 2006
10 am - 5 pm both days
York Expo Center, Old Main
334 Carlisle Ave., York, PA
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Copyright 2006, A New Leaf Coaching - Anne
Kelly
All rights in media reserved. The content of
Give and Take may be forwarded in
full without special permission provided it is used for
non-profit purposes and full attribution and copyright
notice are given. For other purposes, please contact
Anne
Kelly.
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Anne Kelly,
Life Coach & Retreat Leader
A New Leaf Coaching
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